Front Desk Receptionist

We're Hiring: Front Desk Receptionist

Location: Mansfield, Ohio
Type: Full-Time

The North End Community Improvement Collaborative (NECIC) is looking for a highly organized and community-focused Front Desk Receptionist to join our team! If you’re passionate about serving the public, supporting neighborhood transformation, and keeping things running smoothly behind the scenes, we’d love to hear from you.

Position Summary

The Front Desk Receptionist is the first point of contact for residents, guests, and partners—providing a welcoming experience while supporting the work of NECIC through high-level administrative support.

This role plays a key part in the day-to-day operations of our organization, working closely with the CEO and COO to manage calendars and appointments, supporting enrollment efforts for NECIC Staffing and MBAC, and assisting with communication and coordination across departments. You’ll also help support community outreach by assisting with check-ins and events, often in partnership with our Community Organizer.

What You’ll Do

• Greet and assist visitors, clients, and guests with professionalism and warmth

• Answer and route incoming phone calls; manage general inquiries and messages

• Maintain a clean, organized, and welcoming reception area

• Manage calendar scheduling for the CEO and COO

• Support appointment check-ins and check-outs for meetings, services, and events

• Assist with enrollment and administrative support for NECIC Staffing and MBAC

• Collect and enter information into NECIC’s CRM system

• Maintain organized records, filing systems, and internal databases

• Distribute mail, prepare materials, and assist with logistics for community events

• Help promote NECIC programs through flyers, email, and social media coordination

• Coordinate with the Community Organizer on event planning and outreach

• Provide support for special projects, board meetings, and community-facing initiatives

What We’re Looking For

• Excellent communication and interpersonal skills

• Strong customer service and ability to create a welcoming environment

• Proficiency in Microsoft Office Suite and general computer/tech skills

• Organized and able to manage multiple tasks in a fast-paced setting

• Professional, dependable, and detail-oriented

• Able to work independently while also being a team player

• Comfortable engaging with people from all walks of life in a non-judgmental way

• Knowledge of local community resources is a plus

• High school diploma or equivalent required

• Previous experience in office administration, reception, or community-based roles preferred

Physical Requirements

This role involves a mix of office and light physical activity. You should be comfortable:

• Sitting, standing, and walking for extended periods

• Lifting up to 25 lbs (event supplies, materials, etc.)

• Navigating outdoor terrain and participating in clean-up or outreach events

• Typing, filing, and using office equipment

• Working evenings and weekends 

Ready to Apply?

Join a mission-driven team making a real difference. To apply, please send your resume and a short cover letter to tionna@necic-ohio.org.

We’re not just building blocks—we’re building blocks.
Let’s grow something great—together.